Aligning Ferret: How an Organization Meets Extraordinary Challenges


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Read sample or buy the ebook at Amazon. Performance management systems and competency frameworks are refined to ensure high degrees of alignment to strategy. Measurement systems are set up and metrics are used to monitor progress and take corrective action. Other concepts woven into the story include effective organizational communication and employee involvement. Read more about the concepts covered in the book. Aligning Ferret provides an introduction to the concepts, and a setting to experience some implementation issues.

The book also includes questions to make you ponder, and lists resources books, papers, websites to learn more. To implement the concepts in your situation, you need to study them in more detail, and understand their relevance and applicability for your specific role and organization. Every member of an organization, regardless of role and position, is affected by the alignment and misalignment that exists in an organization. Aligning Ferret will help you observe and understand the behavior of your bosses, colleagues and juniors. You will become more alert about misalignments in your own team.


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Team motivation and involvement shall improve as everyone understands how their work contributes to the organizational goals. You will be confident and effective while participating in organizational initiatives, and respond to opportunities for improvement and growth.

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He learns as he goes along, and with him, so does the reader. Disclaimer: The book is completely a work of fiction, and any resemblance to real persons, organizations, or events is purely coincidental. The Kindle eBook version is available from Amazon. You can also view a book trailer below: The Kindle eBook version is available from Amazon.

Will I be able to implement the concepts after reading the book? Not immediately. Audit Reports With Questioned Costs. Prior Period Reports. Better Use. Summary by Disposition Groups.. Appendix VI - Section Standards Hotline Information. Inspector General. Although TIGTA is organizationally placed in the Departmental Offices and reports to the Secretary of the Treasury, it functions independently from the Departmental Offices and all other offices and bureaus within the Department.

The audits address a variety of issues, including information technology; computer and employee security; tax compliance initiatives; performance and financial management; taxpayer protection and rights; tax return processing; customer service; and tax fraud. Audit recommendations result in cost savings, such as protection of revenue and increased revenue. Other quantifiable impacts include the reduction of taxpayer burden; protection of taxpayer rights and entitlements; taxpayer privacy and security; and protection of IRS resources.

TIGTA accomplishes this goal by providing comprehensive investigative services focused on three. In order to focus investigative resources on its primary program areas, TIGTA developed and implemented a performance model to help it achieve the most return on investment for the IRS, the Treasury Department, and the American taxpayer. TIGTA also has access to tax information in the performance of its tax administration responsibilities and has the obligation to report potential criminal violations directly to the Department of Justice.

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The Inspector General and the Commissioner of Internal Revenue have established policies and procedures delineating responsibilities to investigate potential criminal offenses under the internal revenue laws. These provisions include law enforcement authority to execute and serve search warrants and subpoenas, and make arrests. IRS executives have been actively engaged in the development and implementation of these actions.

TIGTA believes the increase in accuracy rates compared to the same period in Calendar Year can be directly attributed to these actions. Management agreed with the recommendations and is taking corrective action.

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Report Reference Nos. The Office of the Taxpayer Advocate OTA conducts systemic advocacy projects to resolve and prevent recurring problems faced by taxpayers. However, competing OTA priorities, combined with the absence of timeliness standards and. TIGTA determined that potentially TIGTA also recommended that the NTA establish timeliness and staff resource standards for conducting systemic advocacy projects, and upgrade its management information system to provide data on systemic advocacy project activities and staff resources to assist managers in monitoring and budgeting for project resources.

The NTA concurred with the premise of the recommendations; however, the NTA believes that substantial improvements have already been implemented. TIGTA attempted to evaluate the actions taken to date by the NTA to improve systemic advocacy projects; however, no measurable benefits could be determined because several actions had not been developed or implemented at the time of our review.

Report Reference No. The BSM program is an extremely complex effort. During FY , the BSM program made progress in defining necessary management processes and capabilities for effectively acquiring and implementing information technology systems. Deployed projects include the first release of the infrastructure system for future BSM applications and an upgraded Internet Refund application accessed over 15 million times during the filing season. However, the BSM.

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In all eight BSM projects analyzed, TIGTA identified concerns with the project testing practices followed, such as insufficient test plans, incomplete testing activities, and inadequate actions to resolve failed tests. TIGTA reported that the inadequate testing practices are the result of the BSM project teams attempting to meet overly optimistic project schedules.

Several factors contributed to the schedule pressures, including budget constraints, inadequate resources, and changing business requirements. All of the BSM testing projects reviewed were either delivered late or are significantly behind planned delivery dates. Implementing and following defined testing processes will reduce the possibility of undetected errors, allow identified errors to be fixed before project deployment, and increase the extent to which a system can be relied upon to provide accurate information and safeguard taxpayer data.

Following and improving defined testing processes is equally important since it will improve project team maturity and significantly improve the chances of BSM program success. In response to criticism and the need to improve processes, the IRS has tasked the PRIME contractor to build a program-wide cost and schedule estimation system.

In addition, the IRS has created a process for independently reviewing and validating these estimates. While some progress has been made in establishing a program-wide estimation system, it has not yet been completed, validated or implemented, so TIGTA could not determine if it would produce reliable estimates. TIGTA recommended the BSMO ensure all BSM contractors follow estimation guidance, ensure the cost and schedule model calibration process is documented, ensure an independent assessment of the cost and schedule system is made once improvements are implemented, and improve system validation and estimate review processes.

Team Alignment

The CI function established Lead Development Centers LDC to assist in identifying and developing legal income source tax investigations, as opposed to other CI investigations that target illegal income derived from activities such as drug dealing 7. Finally, the CI function did not provide specific guidance to ensure that allegations of refund fraud or questionable return preparer activity reported to the hotline were used to prevent the issuance of potentially fraudulent refunds.


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TIGTA recommended that management include applicable research projects in the LDC inventory and return the fraud referral process to the CI field offices; establish procedures to improve the research guidance for the LDCs; emphasize the need for effective communication between the LDCs and CI field offices; and implement a review process to evaluate the impact on LDC resources when CI field offices close cases with little additional investigative time.

To improve the Tax Fraud Hotline process, TIGTA recommended that procedures be revised to specify that LDC managers prioritize research of informant allegations based on their relative potential, without giving routine preference to field office requests, and assess the adequacy of the preparation of forms that refer hotline information to the LDCs proactively. TIGTA also recommended that procedures be. To evaluate the benefits of the hotline, the number and results of investigations should be tracked.

Although CI management generally agreed with TIGTA's recommendations, they did not always propose sufficient corrective actions to address the issues. The challenge to IRS management is to establish a tax compliance program examining tax returns and collecting tax liabilities that identifies those who do not meet their tax obligations either by not paying the correct amount of tax or not filing proper tax returns, and that effectively brings them into compliance.

As part of its reorganization, IRS has begun to revamp its business processes to stabilize traditional compliance activities.


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  • However, it was far more effective in the mids than in FY and Shelved accounts are delinquent unpaid accounts, or investigations of non-filed returns, that have been taken out of Collection inventory because they are lower priority. TIGTA recommended that the IRS continue to monitor and evaluate the results of the initiatives and reevaluate resources for the TDI program, to reinforce a balanced program ensuring that filing compliance does not erode.

    Management agreed with the recommendation and has initiated corrective action. An offer in compromise OIC is an agreement between a taxpayer and the Federal Government that settles a tax liability for payment of less than the full amount owed. Concerns relating to the administration of the OIC Program have existed for some time.

    However, the reduction primarily resulted from significantly more offers being returned to taxpayers, and not because more offers were fully evaluated and then accepted or rejected. Taxpayers and their representatives contributed to the increase in returned offers by submitting offers that were not eligible or by not staying current in filing tax returns and making estimated tax payments while their offers were being evaluated. COIC sites also contributed to the higher number of returned offers by inappropriately returning 15 percent of the returned offers in the sample that could have been processed.

    Determinations of offers that could be processed were not done timely and requests for additional information from taxpayers occasionally included unnecessary items. However, the overall requests were reasonable and necessary to evaluate the offers. TIGTA recommended that an automated system be used periodically to track trends in reasons why offers are returned to taxpayers and then modify or highlight forms, instructions, and outreach information for those issues.

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    TIGTA also recommended that the IRS develop a method to identify the primary sources of offers that cannot be processed and a strategy to address the issues of these offers, as well as those for unrealistic or frivolous offers. Also, management needs to use reports to help ensure that determinations that offers cannot be processed are being made timely; analyze the staffing mix at both COIC sites for the current volume of offers to be processed; and establish monthly reports to monitor the age of open offers in the various assignments.

    In addition, management needs to monitor continually the backlog of cases awaiting assignment to offer examiners and adjust the acknowledgement letter sent to taxpayers to reflect more accurately the estimated time before contact should be expected. Management agreed with the recommendations and has initiated corrective action.

    Aligning Ferret: How an Organization Meets Extraordinary Challenges Aligning Ferret: How an Organization Meets Extraordinary Challenges
    Aligning Ferret: How an Organization Meets Extraordinary Challenges Aligning Ferret: How an Organization Meets Extraordinary Challenges
    Aligning Ferret: How an Organization Meets Extraordinary Challenges Aligning Ferret: How an Organization Meets Extraordinary Challenges
    Aligning Ferret: How an Organization Meets Extraordinary Challenges Aligning Ferret: How an Organization Meets Extraordinary Challenges
    Aligning Ferret: How an Organization Meets Extraordinary Challenges Aligning Ferret: How an Organization Meets Extraordinary Challenges

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